PREMISE
This information is valid for the website www.stiu.it (Site).
Seller details:
STUDIO STIU' SRLS ( Seller )
Via Pietro Colletta 55, 20137 Milan (MI) Italy
VAT and Tax Code 13477890969
Chamber of Commerce of Milan, Monza Brianza, Lodi
Share Capital € 1,000.00 Fully Paid
Email: info@stiu.it
Pec: studiostiu@digpec.it
Art. 1. Scope of application
1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site.
1.2 Sales on the Site are reserved to those who have the qualification of "professional". This qualification is held by the natural or legal person who acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, or by his intermediary.
1.3 The time slots indicated refer to working days, therefore Saturdays, Sundays and national holidays are excluded. The images and descriptions on the Site are purely indicative. The colours may differ from the actual ones due to the configuration of the computer systems or computers used to view them.
1.4 The General Conditions of Sale may be modified at any time. Any modifications and/or new conditions will be in force as soon as they are published on the Site. The Buyer is therefore invited to regularly access the Site and consult the most updated version of the General Conditions of Sale before making any purchase.
1.5 The General Conditions of Sale applicable are those in force on the date of shipment of the order.
1.6 These General Conditions of Sale do not regulate the sale of products and/or services by third parties other than the Seller who may be present on the Site via links, banners or other hypertext connections.
1.7 Before entering into commercial transactions with these entities, it is necessary to verify their terms and conditions of sale.
1.8 The Seller shall not be liable for the provision of services and/or the sale of products by such parties.
1.9 The Seller does not carry out any type of control and/or monitoring on the websites that can be consulted via such links. Therefore, the Seller is not responsible for the content of such sites or for any errors and/or omissions and/or violations of the law by such sites.
1.10 The Buyer must carefully read these General Conditions of Sale, as well as the other information provided by the Seller on the Site, including during the purchase procedure.
1.11 In no event shall the Seller be liable to you or any third party for any indirect, incidental, special or consequential damages. This includes, without limitation, any loss of profit or other indirect loss arising out of the use of the Site or the inability to use the Site. The Seller does not warrant: (i) that the Site is free of viruses or programs that may damage data; (ii) that the information contained in the Site is accurate, complete and up to date.
1.12 Unless otherwise agreed with the Seller, orders cannot be placed by email on the Site. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.
1.13 All elements of the Site are the property of the Seller or third parties. Unless expressly authorized in writing by the Seller, the reproduction, in whole or in part and by any means, the distribution, publication, transmission, modification or sale of all or part of the content of the Site is prohibited.
Art. 2. Purchases on the Site
2.1 To make purchases on the Site, you must follow the procedure indicated on the Site itself, entering the data requested from time to time. The sales contract is concluded when the order reaches the Seller's server.
2.2 The Buyer undertakes to inform the Seller immediately if he suspects or becomes aware of any improper use or disclosure of any information published on the Site.
2.3 The Buyer guarantees that the information provided is complete and truthful and undertakes to indemnify and hold harmless the Seller from any damage, indemnity obligation and/or sanction arising from and/or in any way connected to the violation of this commitment. The Buyer undertakes to inform the Seller immediately if he suspects or becomes aware of improper use or undue disclosure of the access credentials to the Site.
2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Conditions of Sale or any regulatory provision.
2.5 To place purchase orders on the Site, you must read and approve these General Conditions of Sale by selecting the appropriate box on the pages of the purchase procedure. Failure to accept these General Conditions of Sale will make it impossible to make purchases on the Site.
2.6 On the Site: (i) no alcoholic products are sold; (ii) no adult products are sold; (iii) no food products are sold.
2.7 Furthermore, the Buyer will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) Seller data; (ii) characteristics of the purchased Product; (iii) purchase price and any taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) means of payment used.
2.8 The colours of the Products on the Site are indicative and may depend on the resolution of the device used by the user. The Seller assumes no responsibility if the colour of the Product is different from what the user expected. The user is invited to contact the Seller in case of doubts about the colour of one or more Products on the Site.
Art. 3. Availability of Products
3.1 The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that multiple users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.
3.2 Information on the availability of the Products is available on the Site. The availability of the Products is continuously monitored and updated. However, since the Site can be visited by multiple users at the same time, it may happen that multiple users purchase the same Product at the same time. In such cases, therefore, the Product may appear available for a short period of time, but may be out of stock or not immediately available and it may be necessary to wait for it to be restocked.
3.3 The Buyer will be informed in case of unavailability of the ordered Product. In such case, the Buyer will have the right to terminate the purchase contract. However, please note that before requesting cancellation of the contract, the Seller reserves the right to apply the following measures:
- The Seller will offer a discount voucher to be spent on purchases on the Site. The amount of the discount voucher, the period within which it can be used and any limitations will be communicated from time to time by the Seller.
3 .4 If a refund is requested for the purchase of Products which subsequently turn out to be unavailable, the Seller will provide the refund within 10 days.
3.5 In the event that the Buyer exercises the right of withdrawal, the contract will be terminated. In the event that the payment of the total amount due, consisting of the price of the Product, any shipping costs and any other additional costs, as indicated in the order (Total Amount Due), has already been made, the Seller will refund the Total Amount Due as provided for in the article " Payment Methods ".
Art. 4. Prices
4.1 Prices on the Site include VAT.
4.2 Furthermore, the prices on the Site do not include the WEEE contribution as the Products sold are not subject to the relevant regulations.
4.3 The Seller reserves the right to change the price of the Products at any time, without notice, it being understood that the price applied will be the one indicated on the Site at the time the order is sent and that no changes (increases or decreases) subsequent to the transmission of the order will be taken into account.
4.4 The shipping costs of the Products are at your expense for orders less than or equal to a specific amount (indicated from time to time on the Site): for higher amounts, shipping is free.
4.5 The Seller will ship the Products only after receiving confirmation of payment authorization or payment of the Total Amount Due. Ownership of the Products will be transferred upon payment.
4.6 The purchase contract is subject to termination upon non-payment of the Total Amount Due. Unless otherwise agreed in writing between the Parties, the order will be cancelled as a result.
4.7 If there is an error in the price of the Product indicated on the Site, the Seller reserves the right to communicate the correct price to the customer even after the conclusion of the purchase order. In this scenario, the customer has the right to accept the new price or to dissolve the purchase contract. The Seller may also cancel the purchase contract of the Product in these cases. The Seller may also cancel the sale if there is an error in the availability of the Product.
Art. 5. Payment conditions
5.1 This article describes the payment methods available on the Site. In any case, the user may contact the Seller for further information. The Total Amount due by you must be paid to the Seller according to the methods and timing agreed with it and/or according to the contractual relationships in force between you and the Seller.
5.2 On the Site you can purchase using payment cards. The charge will be made only after (i) the data of your payment card used for payment have been verified and (ii) the company issuing the payment card you use has issued authorization for the charge. In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that he/she may be asked to complete the purchase process by satisfying the authentication criteria required by the payment institution responsible for managing the online payment transaction. The authentication criteria refer to the user's identity (to satisfy this criterion the user must be registered on the Site at the time of the purchase transaction) and to the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to complete the purchase on the Site. The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller therefore never has access to and does not store, even if you choose to store such data on the Site, the data of your payment card used to pay for the Products.
- Visa.
- MasterCard.
- PostePay.
- American Express.
- CartaSì.
- Apple Pay.
- Amazon Pay.
- Android Pay.
- Master.
- Google Pay.
5.3 It is not possible to pay via bank transfer on the Site.
5.4 It is not possible to purchase on the Site by cash on delivery, unless otherwise agreed with the Seller.
5.5 On the Site it is possible to purchase using a discount code. If the value of the discount code is lower than that of the order, the remaining amount can be completed according to the payment methods provided on the Site. Each discount code can be used for one purchase only. In no case can discount vouchers be converted into cash.
5.6 Any alternative provisions to those described above are or will be described in this article.
- On the Site, you can also make purchases using the PayPal payment solution. If you choose PayPal as your payment method, you will be redirected to the site www.paypal.it where you will make the payment according to the procedure provided for and regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the payment card linked to your PayPal account or the data of any other payment instrument connected to that account.
- On the Site, you can also make purchases using Klarna's installment payment solution. The first payment is charged when the order is shipped and/or when the purchase contract is concluded, while subsequent payments are charged every 30 days from the first charge, unless otherwise indicated on the Site or by the payment service provider (Klarna). If you choose Klarna as your payment method, you will be redirected to the site www.klarna.com where you will follow the procedure provided for and governed by Klarna and the terms and conditions of the contract agreed between you and Klarna. The data entered on the Klarna site will be processed directly by the same and will not be transmitted or shared with the Seller.
Art. 6. Delivery of Products
6.1 The delivery of the Products is expected in: World The user can read more information by accessing the section dedicated to "Shipping" on the Site. The user can access this section directly from the footer of the Site. In the event of inconsistency between what is indicated in this document and what is described in the section dedicated to Shipping, the latter section will prevail.
6.2 The delivery obligation is fulfilled by transferring to the Buyer the material availability or in any case the control of the Product.
6.3 Delivery time of the Products from the sending of the order: 2 days.
6.4 The term indicated in art. 6.3 is to be understood as indicative and not peremptory. It is up to the Buyer to verify the conditions of the Product delivered. The Seller recommends that you verify the number of Products received and that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials and you are invited, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reservation. In the event that the packaging shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller.
6.5 With reference to the possibility of requesting delivery of the Products to a "collection point", the Seller informs you that the Site does not offer the possibility of collecting the Product from a "collection point" other than the address communicated by you during the purchase process. You are however invited to regularly access the Site to verify whether this delivery option is subsequently made available on the Site.
6.6 The user acknowledges that the collection of the Product is his/her specific obligation. In the event of failure to collect the Product, the Seller reserves the right to terminate the purchase contract and to request compensation for any damage suffered as a result of failure to collect the Product.
Art. 7. Right of withdrawal
7.1 There is no right of withdrawal for the purchase of Products on the Site. In fact, the Buyer acts as a Professional, for whom the law does not provide for the right of withdrawal.
Art. 8. Legal Guarantee of Conformity
8.1 The Legal Guarantee of Conformity is governed by the provisions of articles 1490 of the Civil Code. Therefore, the Seller is required to guarantee that the item sold is free from defects that make it unsuitable for the use for which it is intended or appreciably reduce its value.
8.2 The guarantee is not due if the Buyer was aware of the defects of the item at the time of the contract; similarly, it is not due if the defects were easily recognisable, unless, in this case, the Seller declared that the item was free from defects.
8.3 In the presence of defects, the Buyer may request, at his choice, the resolution of the contract or the reduction of the price, unless, for certain defects, the usages exclude the resolution. The choice is irrevocable when it is made with the legal action. If the delivered item has perished as a consequence of the defects, the Buyer has the right to the resolution of the contract; if, on the other hand, it has perished by chance or through the fault of the Buyer, or if the latter has alienated or transformed it, he can only request the reduction of the price.
8.4 The Buyer loses the right to the guarantee if he does not report the defects to the Seller within eight days of discovery, unless otherwise established by the parties or by law. The report is not necessary if the Seller has acknowledged the existence of the defect or has concealed it. The action is prescribed, in any case, within one year of delivery; but the Buyer, who has agreed to the execution of the contract, can always assert the guarantee, provided that the defect of the item has been reported within eight days of discovery and before the expiry of the year from delivery.
8.5 The Seller is not responsible for any damages of any nature whatsoever resulting from the use of the Product in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as in the event of damages resulting from fortuitous events or force majeure.
Art. 9. Manufacturer's Warranty
9.1 The Manufacturer's Warranty is an additional warranty to the Legal Guarantee of Conformity possibly provided by the Seller on the Products. Except as may be indicated on the Site, the Products sold on the Site are not covered by the Manufacturer's Warranty. You may in any case assert your rights under the Legal Guarantee of Conformity governed by the previous article. User For the Products purchased on the Site, the Seller offers a "Satisfied or Refunded" guarantee. The guarantee offers the possibility of receiving a full refund in the event that the product does not meet the Buyer's expectations. The Customer has the right to request a full refund of the purchase price of the product within 2 months from the date of purchase, unless otherwise specified on the Site or there is a different agreement with the Seller. To request a refund, the Customer must contact the Seller within the warranty period and provide all the necessary details relating to the purchase and the reasons for the dissatisfaction. The refund is applicable only if the Customer has used the Product according to the instructions provided and has given the Seller the opportunity to resolve any problems. The refund will be processed using the same payment method used for the purchase, unless otherwise agreed. The Seller reserves the right to refuse unreasonable or fraudulent refund requests.
Art. 10. Applicable law and competent court; out-of-court dispute resolution - Alternative Dispute Resolution/Online Dispute Resolution
10.1 Purchase contracts concluded through the Site are governed by Italian law.
10.2 For any dispute relating to the application, execution and interpretation of this document, the Court where the Seller has its registered office shall have jurisdiction pursuant to the provisions of the Introduction.
Art. 11. Customer Service
11.1 You can ask for information, send communications, request assistance or forward complaints by contacting the Seller at the contact details indicated in the Introduction, or by using the contact form available on the Site.
11.2 The Seller responds within an indicative time of 5 days.
Art. 12. Miscellaneous
12.1 This document fully regulates the relationship between the Buyer and the Seller. In any case, the rights and obligations provided by the law applicable from time to time remain intact.